Client Experience Associate

New York, NY (See more jobs)

GLAMRD is seeking positive, enthusiastic, problem-solving Client Experience Associates to join our team based in New York! There are full-time and part-time positions available. Our Client Experience Associates are advocates of GLAMRD and do everything from managing the customer experience to following up with clients post appointment. This is a great opportunity for those looking to be a part of a growing startup as well as develop professionally.

GLAMRD is a fast-paced startup so we require candidates who are highly-organized, possess strong written and verbal communication, and who thrive working on a team and with clients. The ideal candidate is someone who is flexible, has an energetic personality, and a passion for customer service!

Applicants must be able to work weekends. We operate 7 days a week from 7AM to midnight.


Responsibilities include (but not limited to):

  • Handle all inbound and outbound client communications through phone, email and text interactions while providing the best-quality client experience
  • Prioritize and effectively troubleshoot client issues with a sense of urgency
  • Monitor the stylist schedule and manage scheduling platform throughout the day
  • Make outbound calls for potential sales leads and client follow up
  • Actively seek and work to implement best customer practices and technologies



  • Excellent written and verbal communication skills
  • Customer service or call center background
  • Strong problem-solving and organizational skills
  • Analytical and problem-solving skills
  • Positive, flexible, self-motivated, and energetic personality
  • Must be able to work weekends



  • Startup and/or beauty industry operations experience
  • Direct sales experience

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